How do I return a purchased item? What is the procedure to return a product to Ali Art And Craft?

  • Complete the shipment return form that comes with your order.
  • Please include the original contents any additional material sent with
  • the shipment and ensure that the packet is properly sealed.
  • In case of product being damaged in-transit, please contact at
  • +9180050020194 before sending the shipment back to us.
  • Pack The Product With The Original Invoice/Bill
  • Fill Return Form & Put On Box As Address Label
  • Pickup Will Be Done Within 4-5 Days Of Request
  • For Faster Courier Freight Refund, Please Provide order No. Complaint No. Courier Docket No. Courier Charges & Bank Account Details (Bank & Branch Name, Account No., IFSC Code)
  • Replacement Will Be Dispatched In 7 Days From Date Of Receipt of Product At Our Warehouse. For any Complaints/Feedback please call on the number +91123456889.
  • Please send the return shipment back to our warehouse at the address below.

How will I be refunded for the return?

Our company will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your craftter account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.


How do I cancel an order on Aliartandexport?

Cancellation before product has shipped:

  • If you cancel your order before your product has shipped, we will refund the entire amount.
  • If your product has shipped but has not yet been delivered, contact Aliartandexport and inform them of the same.
  • If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 15-Day Replacement Guarantee for further details.